The Smart Move Immigration is committed to respecting your privacy and protecting your personal information
The policy applies whether this information is given or collected when you use this website, in subsequent communications with us, or through any other means.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes.
What is personal information?
Personal information means details which identify you or could be used to identify you, such as your name and contact details and your immigration history. It may also include information about how you use our website, if the information is capable of identifying you.
How we use your personal information?
We may process data about your use of our website through a third-party analytics tracking system, such as Google Analytics. This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. We may process your account and profile data, which will include your name and email address and phone number and any other demographic information you voluntarily provided to us. This information is used only to provide you with our services and communicate with you. We may also process information you supply to us in contributing to our website or in transactions, including purchases of goods and services. Also, we may process information you gave us in subscribing to our email notifications and/or newsletters.
Please note that we do not collect or retain information that is capable of identifying an individual simply from viewing our website or blog.
When you contact us, via our website, email or over the telephone, we may collect the following information:
- Name and job title;
- Contact information including email address and phone number;
- Demographic information such as postcode;
- Basic information about your employment, job title and your relationship to a person;
- Basic information about your immigration status or the nature of your legal issue;
- Any other information or documentation that you choose to provide when you tell us about your immigration issues using our web enquiry form.
When you engage our services we may collect and process additional information such as:
- Further information and documentation relating to your identification and background checks, required as part of our client acceptance process;
- Information you provide for the purpose of attending meetings with us, such as your dietary and travel needs;
- Financial information relating to payment of fees;
- Personal information provided by or on behalf of you (as a client) or generated in the course of providing our legal services to you. This may include special categories of data;
- Any other information relating to you which you may choose to provide to us.
Sometimes, assisting a client will also involve the client providing personal information to us about another individual. This personal information will also be received, retained, processed, stored and destroyed in accordance with this policy. We will only hold such indirectly received personal information and documentation relating to individuals other than our clients insofar as it is lawful and reasonably necessary to do so and in order to provide the legal service contracted for with our client.
How and when do we collect personal information?
We may collect information from you in the course of our business. This includes information that is gathered automatically when you use our website or when you choose to send personal information to us when you contact us to enquire about our services or to see how we may help you. This contact may be through the form on our website, by email or by telephone.
We collect information from you and others as part of our client acceptance process as necessary in the course of providing legal services to you.
We also collect personal information from you when you engage our legal services and during the course of delivering that legal service to you.
Or, we may gather information about you as a result of your relationship with one or more of our staff or clients.
What we do with your personal information?
The Smart Move Immigration collects and processes information about you in a number of ways.
We use the high level data about visits to our website to help us to improve our website and make it more appealing and useful to our clients.
When you send us an enquiry and provide personal information, we use this to assist you as a potential client. We require this information to understand your needs and provide you with a better service.
When you engage our services as a client, we collect, create, process, store and use personal information in the course of and in connection with the services that we provide to you. We will process background information and identification information in order to comply with our anti-money laundering and compliance checks. We will also process personal information for the purpose of the work that we do for you.
In summary, we use personal information :
- To improve our services, including this website;
- To provide information requested by you;
- To manage and administer our relationship with you and our clients;
- To provide legal services to you and to our clients;
- For the purpose of internal record keeping and to fulfil our legal, regulatory and risk management obligations, including establishing exercising or defending legal claims;
- For the purpose of recruitment;
- We may periodically send you updates or newsletters about developments in immigration law or other information about us and our services which we think you may find interesting using the email address which you have provided (you may unsubscribe at any time);
- From time to time, we may also use your information to contact you for market research purposes or to request a reference. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Your principal rights under data protection law are:
- The right to access: You have the right to confirm the personal data we have on you and we must provide access if you request it.
- The right to rectification: You have the right to have any inaccurate personal data about you corrected and to have any incomplete personal data about you completed.
- The right to erasure: Also known as the “right to be forgotten,” you have the right to the erasure of your personal data without undue delay for any reason. There are a few exceptions to this right, though, if we are complying with a legal obligation or defending against a legal claim.
- The right to restrict processing: In some circumstances you have the right to restrict the processing of your personal data. That could happen if you contest the accuracy of the data or we no longer need the data, but you would like it retained for legal reasons.
- The right to object to processing: If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds that override your interests.
- The right to data portability: You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
- The right to complain to a supervisory authority: If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
- The right to withdraw consent: You have the right to withdraw your consent to handle your data at any time.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before then; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Disclosing your personal information
In connection with work that we are undertaking for you, it may be necessary to disclose your personal information to third parties, such as the Court and the Home Office, or when we instruct experts on your behalf. We will not do this unless we have your permission or are required by law to do so.
Where necessary, personal information may (or may be required to) also be shared with regulatory authorities, courts, tribunals, government and law enforcement agencies. We will make reasonable efforts to notify you of such disclosures, unless the law prevents us from telling you.
We may also share some of your personal information with trusted third parties with whom we have service contracts in place to assist us to deliver our service to you. This may include our professional advisers, solicitors, accountants and auditors, IT service providers and suppliers of cloud based IT infrastructure detailed below.
We will never sell, lease or hire any of your personal information to any third party for marketing or any other purpose.
Keeping your personal information safe
We will take appropriate technical and organizational precautions to secure your personal data and to prevent its loss, misuse, or alteration. We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems. Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. You acknowledge that the transmission of unencrypted data over the internet is inherently insecure, and we cannot guarantee its security.
How long will we keep your personal information?
During the course of our work we will collect information from you and will return any original documents to you following completion of your application. Copies of all documentation, action taken and advice provided will be kept on record by our offices for a maximum of three months from the date of judgment. Additional costs for retrieval and dispatch of information if any will be borne by the client. All information held about the clients electronically or in hard copies is secure and confidential. All Associates/case workers who are employees of the Company are bound by nondisclosure agreements with the Company.
Further we agree that all communications between us and clients is confidential. We shall not disclose confidential information to a third party without the client’s express consent to release such information. We have a duty to keep client information confidential throughout the engagement as well as after the engagement ends.
What can you do to help?
We take great care to keep your information safe. Here are some of the things you can do to keep your information secure as well:
- If you are contacting us via email, ensure that the devices that you use are pin-locked and securely encrypted
- Ensure that you have a good level of encryption and virus protection on your computers, ipads, phones and any other electronic devices
- Keep any log-in details confidential
- Be vigilant and alert in relation to unsolicited emails that ask you to confirm any passwords or bank details or ask you to send money to a third party. These are likely to be fraudulent ‘phishing’ emails which is the illegal gathering of personal information by deception.
If you have any queries in relation to the above please do not hesitate to contact Smart Move Immigration at email@example.com.